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COMMON TECHNICAL QUESTIONS AND ANSWERS: ·
INTERNET / WEB SITE POP UPS: o Q: Suddenly pops
appear on my screen, what do I do? o A: Resist the
inclination to close the popups! Stop
clicking the mouse immediately! Clicking on pop ups can install rogue software
to your computer! The first thing to
do is to simultaneously PRESS CTRL ALT and DEL on your keyboard, then choose
TASK MANAGER, then click on the TAB - APPLICATIONS. Look for every instance of Internet
Explorer or what ever browser you are using, if there are multiples of
Internet Explorer running, click in the list Internet Explorer and CHOOSE END
TASK. Be sure to do this for each
instance of Internet Explorer that you find in the task list. Next, reboot your computer. After the reboot, if you know how, clear
your browser cache, please do so. If
not, it's ok. As long as nothing that
popped up was clicked, chances are the machine didn’t get infected and it
will function normally. If problems
persist, have a professional look at the machine to find and eradicate the
rogue software. [This instruction is
specific to machines running Windows 7 or Windows XP] ·
MICROSOFT OUTLOOK o Q: A column
heading in the Outlook inbox is gone.
Usually I see To, From and Subject at the top and it's missing. How do
I get that back? o A: Hover the
mouse over any of the columns and RIGHT CLICK, next LEFT CLICK on FIELD
CHOOSER, find the field in the list that is missing, then DRAG it into the
column area and let go. Once it is
there, it can be dragged back and forth for placement purposes. ·
WINDOWS UPDATES o Q: What setting
should I use for Windows Updates? [This
instruction is specific to machines running Windows 7 or Windows XP] o A: Never
update. Why we don't recommend running
Windows updates automatically. Although
it can be set for a specific time of day or evening, the time setting doesn't
seem to stick. Even though it can be
set to only download and not install files, that setting doesn't stick
either. At the most inopportune time
you may have to reboot the computer at 2 pm and in doing so you may find that
windows updates must apply themselves even though the download was set to ask
you and not automatically install themselves.
This results in having to wait for the updates to fully apply. That can take anywhere from 3 minutes to an
hour. We recommend running Windows Updates
by going into the control panel and manually initiating the updates. We suggest doing this quarterly, when there
is a specific issue that is known to be fixed by running them or when an
issued is announced on the nightly news. |
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© PC Tutor, Ltd.. All Rights Reserved |
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